DEL Cosmetic Tattoo & Beauty | DEL Studio Academy
Last updated: 22 August 2026

We respect your privacy. This policy explains how we collect, use, store and share personal information when you contact us, book treatments, complete consultation forms, purchase gift cards, enquire about or enrol in training, or use our website.

1. Information We Collect

Depending on your interaction with us, we may collect:

• Your name, date of birth, contact details and address.
• Booking details, service preferences, enquiries and correspondence.
• Relevant health information, including allergies, medications, medical conditions, pregnancy or breastfeeding, skin concerns, previous treatments and reactions.
• Consultation notes, treatment records and consent records.
• Before-and-after photographs taken with your permission.
• Course enquiries, enrolment details and training records.
• Order, gift card, billing and transaction information.
• Technical information associated with website use, such as IP address, browser information and cookies.

Please provide only information relevant to your enquiry, booking, treatment or purchase.

2. How We Collect and Use Information

We generally collect information directly from you through our website, booking system, consultation forms, appointments, email, telephone and messages.

We use this information to manage bookings and purchases, assess treatment suitability, plan and provide services, communicate with you about appointments and aftercare, administer training, maintain records, respond to enquiries and meet applicable legal obligations.

You may make general enquiries anonymously or using a pseudonym where practical. We may need identifying information to provide a treatment, manage a booking, process a purchase or maintain appropriate records. If necessary information is not provided, we may be unable to provide the requested service.

3. Health Information and Consultation Forms

We request health information relevant to your proposed treatment and seek your consent to collect and use it, unless collection or use is otherwise permitted or required by law. We use this information for consultation, treatment planning, safety, aftercare and related record keeping.

We use Jotform to collect online consultation responses. Submitting a consultation form does not give consent for treatment. We review your responses, discuss the proposed treatment and obtain treatment consent separately.

Our consultation email notifications are configured to omit health responses and form attachments. Responses are reviewed through our Jotform account, where login protection and two-factor authentication are enabled.

We do not use your health information for marketing.

4. Photographs and Permission to Publish

With your permission, we may take before-and-after photographs to document treatments and results. Photographs may be stored on our mobile phone and computer and synchronised with Apple iCloud Photos.

Permission to take photographs for your treatment record is separate from permission to publish them. We seek separate permission before using identifiable photographs on our website, social media or promotional materials. Declining promotional use does not affect your access to our services.

You may contact us to withdraw permission for future promotional use. We will stop new promotional use and take reasonable steps to remove photographs from channels we control. We may be unable to retrieve printed material or copies already shared or saved by others. Photographs needed for treatment records may be retained as explained below.

5. Service Providers and Information Sharing

Our website is hosted by GoDaddy and uses WordPress, WooCommerce and Amelia software to support website functions, purchases and bookings.

Other services used in connection with our business include:

• Jotform for online consultation forms.
• Apple iCloud for photograph synchronisation and storage.
• Mailchimp for email subscriptions and marketing communications.
• Payment services offered at checkout, including Stripe and, where selected and available, Afterpay, Zip or Klarna.
• Google Fonts and Mapbox for website fonts and map features.

Providers may receive information relevant to delivering their services. Payment providers handle payment details under their own privacy policies and security arrangements. Please do not send card details through consultation forms, email or messages.

Within our business, client records are accessed by the owner/practitioner. We may also disclose relevant information to professional advisers, insurers or authorities where necessary and legally permitted or required, or otherwise with your consent.

We do not sell or rent your personal information.

6. Overseas Storage and Processing

Some providers store or process information outside Australia. Our current Jotform account settings identify the United States as the storage location for consultation submissions.

Apple iCloud and our website, payment and communication providers may also process information internationally, including in the United States and other countries where they or their service providers operate. Locations depend on the service and may change. We do not represent that all information is stored in Australia.

You can contact us for further information about the providers handling your information and their international processing arrangements.

7. Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Our measures include restricting access to client records and using account security controls. No electronic storage or transmission method can be guaranteed completely secure.

We retain personal information for as long as reasonably needed for the purposes described in this policy, including applicable record-keeping, legal and insurance requirements. When information is no longer required and retention is not legally necessary, we take reasonable steps to securely destroy or de-identify it. Copies in backups may remain until replaced or deleted through the relevant backup processes.

8. Marketing, Cookies and Website Features

With your consent, we may send marketing communications about our services, courses and offers, including through Mailchimp. You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not stop messages needed to manage your bookings, purchases or training.

Our website uses cookies and similar technologies to support functions such as shopping carts, sessions, security and preferences. External features may also connect to their providers when loaded. These include Google Fonts, Mapbox maps and Stripe payment features. Such connections may disclose technical information, including your IP address and browser information, to the provider.

Where cookie preference controls are displayed, you can use them to manage optional categories. You can also manage or delete cookies through your browser settings. Restricting cookies or external features may affect website appearance, maps, checkout or other functions.

Links to external websites and interactions with social media platforms are also subject to those providers’ privacy policies.

9. Access, Correction and Deletion Requests

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information. We may need to verify your identity before responding.

You may also request deletion of information or withdraw consent for a particular use. We will consider your request in accordance with applicable law and any record-keeping obligations. Deletion is not always possible where information must be retained. Where we cannot fulfil a request, we will explain the reason unless legally restricted from doing so.

10. Contact and Privacy Complaints

For privacy enquiries, requests or complaints, please contact:

DEL Cosmetic Tattoo & Beauty | DEL Studio Academy
Adelaide, South Australia
Email: info@delcosmetictattooandbeauty.com

Please describe your concern and the outcome you are seeking. We will review your complaint and aim to respond within 30 days. If more time is needed, we will let you know.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to discuss available complaint options at www.oaic.gov.au.

11. Changes to This Policy

We may update this policy when our services, information-handling practices or legal requirements change. The current version will be published on this page with its last updated date.